Student Complaint Procedure for Texas Residents

After exhausting the institution’s grievance/complaint process, current, former, and prospective students who are Texas residents may initiate a complaint with the Texas Higher Education Coordinating Board. The required forms must be filed via e-mail or regular mail. Facsimile transmissions of the forms are not accepted.

E-mail Address:

Postal Address:
Texas Higher Education Coordinating Board
College Readiness and Success Division
P.O. Box 12788
Austin, TX 78711-2788

Required Forms:

  • A Student Complaint Form
  • A signed Family Educational Rights and Privacy Act (FERPA) Consent and Release Form
  • A THECB Consent and Agreement Form
  • A signed Authorization to Disclose Medical Record Information Form (only in the case of complaints involving students with disabilities)

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